SMS Terms and Conditions

1. Service Provider

SMS messaging services are provided by Keeal, Inc., a Delaware corporation("we," "our," or "us"), operating the Keeal platform, located at 800 N King Street, Suite 304 -2337, Wilmington, DE 19801, United States. In the United Kingdom, Keeal is operated by Keeal UK Ltd (registered office address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ). The Keeal product/platform in the United States is built and supported with technology from Microxen Inc. (https://microxen.com). Microxen Inc. is a technology partner only: it is not the party you contract with under these Terms, it is not the merchant of record for customer payments, and customer card statements / Keeal-issued invoices identify Keeal (via Keeal, Inc.), not Microxen Inc..

By providing your phone number and opting in to receive SMS messages, you expressly agree to these SMS Terms and Conditions, which are subject to our Terms of Service and Privacy Policy.

2. Consent to Receive SMS Messages

By providing your phone number and checking the SMS consent box during registration or account setup, you provide your express written consent to receive SMS and MMS messages from the applicable Keeal legal entity (Keeal, Inc. or Keeal UK Ltd) at the phone number you provided. This consent complies with the Telephone Consumer Protection Act (TCPA) and applicable regulations.

You consent to receive messages for the following purposes:

United States (+1) Phone Numbers

For phone numbers registered in the United States, SMS messages are used exclusively for two-factor authentication (2FA) and account verification:

• Two-factor authentication (2FA) codes when signing in to your account
• One-time passwords (OTP) for account verification
• Authentication codes for verifying sensitive account actions (e.g., changing security settings)

Messages to US numbers are delivered via registered 10DLC (10-digit long code) messaging in compliance with carrier requirements. We do not send marketing, promotional, or transactional notification messages via SMS to US phone numbers.

International Phone Numbers

For phone numbers outside the United States, SMS messages may be sent for:

• Two-factor authentication (2FA) codes when signing in to your account
• One-time passwords (OTP) for account verification
• Authentication codes for verifying sensitive account actions
• Security alerts (e.g., new sign-in from an unrecognized device)
• Transaction and payout notifications (if enabled in your notification settings)

Messages to international numbers are delivered via Amazon Web Services Simple Notification Service (AWS SNS). Message availability and delivery may vary by country and carrier. You can manage which notifications you receive via SMS in your account notification settings.

Consent is not a condition of purchase. You are not required to consent to receive SMS messages to use the Service, but certain features (such as two-factor authentication via SMS) may be unavailable if you do not opt in.

3. Message Frequency

Message frequency varies depending on how often you sign in to your account and perform actions that require authentication. You will receive an SMS each time a 2FA or OTP code is needed.

Typical message volume is 1–5 messages per week, depending on your sign-in frequency. You can manage your two-factor authentication preferences in your account security settings.

4. Message and Data Rates

Message and data rates may apply. Rates are determined by your mobile carrier and your wireless service plan. Keeal does not charge any additional fees for sending or receiving SMS messages; however, standard carrier charges may apply.

We are not responsible for any charges incurred as a result of receiving SMS messages from us. Please contact your mobile carrier for details about your specific messaging and data plan.

5. Opt-Out Instructions

You can opt out of receiving SMS authentication messages at any time by:

• Replying STOP to any SMS message you receive from us
• Replying UNSUBSCRIBE to any SMS message
• Disabling SMS-based two-factor authentication in your account security settings
• Contacting our support team at support@keeal.com

After you opt out, you will receive a confirmation message. You may continue to receive messages for a short period while we process your request. If you opt out of SMS 2FA, you can still use alternative authentication methods such as an authenticator app or passkeys.

6. Help and Support

For help with SMS messages, reply HELP to any message you receive from us, or contact our support team at support@keeal.com. We will respond with instructions on how to manage your SMS preferences.

7. Privacy and Data Protection

We will not share your mobile phone number or SMS data with third parties for promotional or marketing purposes.We may share your information only as follows:

• With our SMS service providers who help us deliver messages (under strict confidentiality agreements)
• When required by law, court order, or to protect our rights and safety
• As described in our Privacy Policy

Your phone number and SMS preferences are protected in accordance with our Privacy Policy and applicable data protection laws.

8. Supported Carriers

SMS messages are delivered through major mobile carriers in the United States and internationally. Supported carriers include, but are not limited to:

• AT&T
• Verizon
• T-Mobile
• Sprint
• US Cellular
• Other major carriers and MVNOs

Message delivery is not guaranteed and may be delayed or fail due to carrier issues, network problems, or if your phone is out of range or powered off. We are not responsible for messages that are not delivered.

9. Changes to These Terms

We may update these SMS Terms and Conditions from time to time. We will notify you of any material changes by SMS, email, or through our Service. Your continued use of SMS services after such changes constitutes acceptance of the updated terms.

10. Age Requirements

You must be at least 18 years of age to consent to receive SMS messages. If you are under 18, you must have parental or guardian consent to use our SMS services.

11. No Warranty

SMS services are provided "as is" without warranty of any kind. We do not guarantee that messages will be delivered on time, in order, or at all. We are not responsible for any damages resulting from delayed, failed, or undelivered messages.

12. Contact Information

If you have questions about these SMS Terms and Conditions, please contact us: