Cookie Policy
Last updated: August 12, 2026
Effective date: August 12, 2026
At a glance
Cookies and similar technologies help Keeal keep you signed in securely, remember preferences such as language or theme, measure whether marketing pages are useful, and protect the platform from automated abuse. Some cookies are strictly necessary for the service to function; others run only when you consent, depending on your region and the controls we offer in our cookie banner or browser settings.
This policy explains categories of cookies, why we use them, how long they may last, and how you can manage or delete them. It should be read together with our Privacy Policy, which describes personal data more broadly. If you disable certain cookies, parts of the dashboard or website may not work as expected until you adjust your choices again.
We do not sell your personal information for money. Where we use analytics or advertising partners, we aim to minimize data collection and to honor applicable opt-out signals where required by law. Detailed tables and legal sections follow on this same page for auditors, customers, and curious visitors who want the full technical breakdown.
1. Introduction
This Cookie Policy explains how Keeal, Inc., a Delaware corporation, and Keeal UK Ltd(for users in the United Kingdom) use cookies and similar tracking technologies when you visit our website (keeal.com), use our platform, or interact with our services (collectively, the "Service"). References to "we," "us," or "our" mean the Keeal legal entity that provides the Service to you (Keeal UK Ltd in the United Kingdom, or Keeal, Inc. elsewhere), unless the context requires otherwise. "Keeal" as a brand name refers to the Service; it does not by itself mean Microxen Inc..
This policy should be read alongside our Privacy Policy, which provides further detail on how we collect and use your personal information.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to site owners.
Cookies may be "session cookies" (which are deleted when you close your browser) or "persistent cookies" (which remain on your device until they expire or you delete them). Cookies can be set by the website you are visiting ("first-party cookies") or by third parties whose content appears on the page ("third-party cookies").
3. How We Use Cookies
We use cookies and similar technologies for the following purposes:
3.1 Strictly Necessary Cookies
These cookies are essential for the Service to function and cannot be disabled. They are usually set in response to actions you take, such as logging in, setting preferences, or filling in forms.
| Cookie | Purpose | Duration |
|---|---|---|
| session_token | Maintains your authenticated session | Session |
| csrf_token | Prevents cross-site request forgery attacks | Session |
| cookie_consent | Records your cookie consent preferences | 1 year |
| device_id | Identifies your device for security and fraud prevention | 1 year |
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. If you disable these cookies, some features may not work as expected.
| Cookie | Purpose | Duration |
|---|---|---|
| theme | Remembers your light/dark mode preference | 1 year |
| locale | Remembers your language and region preference | 1 year |
| sidebar_state | Remembers your dashboard sidebar open/closed state | 30 days |
3.3 Analytics Cookies
These cookies help us understand how visitors interact with the Service by collecting anonymous usage data. This information helps us improve the Service.
| Provider | Purpose | Privacy Info |
|---|---|---|
| Plausible Analytics | Privacy-focused analytics (no cookies, no personal data) | View Policy |
| Google Analytics (if enabled) | Page views, session duration, traffic sources, feature usage | View Policy |
3.4 Performance Cookies
These cookies collect information about how the Service performs, including page load times, error rates, and server response times. This data helps us monitor and improve the reliability of the Service. Performance data is collected in aggregate and does not identify individual users.
4. Similar Technologies
In addition to cookies, we may use the following technologies:
- Local Storage: Used to store preferences and cached data in your browser. Functions similarly to cookies but can hold more data. Cleared when you clear browser data.
- Session Storage: Temporary storage that is automatically cleared when you close the browser tab. Used for short-term data during your session.
- Pixel Tags / Web Beacons: Small transparent images that may be used in emails to track open rates and engagement. You can disable image loading in your email client to prevent this.
- Device Fingerprinting: We may collect information about your device configuration (screen size, browser version, installed fonts) for fraud detection and security purposes. This is used solely for security and is not used for advertising.
5. Third-Party Cookies
Some cookies on our Service are placed by third-party service providers. These include:
- Stripe: Our payment processor may set cookies for fraud detection, 3D Secure authentication, and payment processing functionality.
- Cloudflare: Our infrastructure provider sets cookies for security, bot detection, and performance optimization (e.g.,
__cf_bm). - Intercom / Support Tools: If we use live chat or support widgets, they may set cookies to identify you across support sessions.
We do not allow third-party advertising cookies on our Service. We do not participate in ad networks and do not serve targeted advertising.
6. Managing Your Cookie Preferences
You have several options for managing cookies:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically:
- View what cookies are stored on your device.
- Delete some or all cookies (clearing browsing data).
- Block all cookies or only third-party cookies.
- Set your browser to notify you when a cookie is set.
Instructions for common browsers:
Impact of Disabling Cookies
If you disable or block certain cookies, some features of the Service may not function properly. In particular, disabling strictly necessary cookies will prevent you from logging in and using the payment platform. Analytics and functional cookies can be disabled without affecting core functionality.
7. Do Not Track Signals
Some browsers transmit "Do Not Track" (DNT) signals to websites. There is currently no uniform standard for how companies should respond to DNT signals. At this time, we do not respond to DNT signals but respect your right to control your information through the cookie management mechanisms described above and the rights outlined in our Privacy Policy.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our practices. When we make material changes, we will update the "Last updated" date at the top of this page and notify you through a prominent notice on the Service. We encourage you to review this page periodically.
9. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Keeal, Inc.
Contracting entity (USA) · Merchant of record for card / hosted checkout (outside the UK)
800 N King Street
Suite 304 -2337
Wilmington, DE 19801
United States
Microxen Inc.
Technology partner (USA) · Builds/supports Keeal product technology · Not your contract · Not merchant of record
Keeal UK Ltd
Contracting entity (United Kingdom) · Merchant of record for UK users where applicable
Registered office address
71-75 Shelton Street, Covent Garden
London, United Kingdom, WC2H 9JQ
Email: privacy@keeal.com
Website: keeal.com/contact